Pre-Orders

Pre-Order products are available on the website and are often sold at a discounted rate to encourage pre-season sales.  Prices may vary at any time.  If the product availability shows as Pre-Order, this means the item is currently out of stock, but will be back in stock in the future and can be pre-ordered for delivery.   The availability date is shown on the product page to give an indication of the approximate date that the item will be back in stock and available for dispatch.  Your order may be dispatched before or after the date stated.  Depending on the product you order, this could be up to 9 months in the future, if you have just missed the season end for that particular product.   But rest assured, we will deliver your item as soon as it becomes available.  We have a database of pre-orders awaiting dispatch, so please don't worry, we won't forget you or lose your order, our reputation depends on it! 

If you have ordered a range of out of stock (Pre-Order) items, your order may be part-dispatched in different boxes on different days, so you may receive your order gradually over time.  You will receive a shipping confirmation e-mail, every time we dispatch something out to you.   We reserve the right to charge additional postage fees for large pre-orders that require periodical dispatch.

You have the right to cancel your pre-order in part or in full at any time, from the time you place the order on our website, to up to 14 days after receipt of your products.   If you decide to cancel your pre-order before delivery has taken place, we will simply issue you a full refund back onto the debit or credit card or to the PayPal account you used during checkout.  If you decide to cancel your pre-order after delivery has taken place, you will need to return your products to us first, before we can process you a full refund.   In this instance you will be liable for the return postage costs.  Please initiate a return via our returns system if you would like to do this.   We reserve the right to cancel and refund any pre-orders for any reason and at any time.  Please see our Terms and Conditions for full details.